Frequently asked questions

Yes, NewnessPlant delivers live plants. The plant's size, shape and appearance may vary naturally depending on its growth stage and season.
Copy answer

You will receive the plant variety you ordered. As plants are living products, their size, shape, leaf count and appearance may naturally vary from the product photos.

We carefully pack live plants using protective packaging to help keep the plant, roots and soil secure during transportation.

Delivery usually takes around 3–5 working days, depending on your location, PIN code and courier service. You can track your shipment through My Orders.

Carefully unpack your plant, check the soil moisture and keep it in a suitable location with indirect sunlight initially. Follow the specific care instructions for your plant.

Please check the product description for the included items. Plants may be supplied in nursery pots or grow bags, depending on the product.

Watering depends on the plant variety, weather and soil condition. Check the soil before watering and avoid excessive watering to prevent root damage.

Some plants grow well indoors, while others need direct sunlight. Please check the product details for the correct light and growing conditions.

If your plant arrives damaged, take clear photos of the plant, packaging and shipping label. Contact NewnessPlant support promptly with your order number for review under our replacement policy.

Yes, NewnessPlant offers plant delivery across India, subject to courier serviceability and product availability at your PIN code.

Open the NewnessPlant app, go to My Orders, select your order and view the available tracking details and courier updates.

We use available courier partners, including Ekart, depending on your delivery location and shipping requirements.

Please contact our support team as soon as possible. Address changes depend on the order status and courier approval and may not be possible after dispatch.

Yes, Cash on Delivery (COD) is available for eligible orders and serviceable PIN codes. Available payment options will appear during checkout.

Yes, you can choose from the available secure online payment options shown during checkout.

COD may be unavailable due to PIN code restrictions, order value or previous failed or returned COD deliveries.

If your payment fails, check whether money was deducted from your account. If deducted but the order is not confirmed, contact support with the transaction details.

Install the NewnessPlant app and follow the current welcome offer instructions. The bonus is subject to eligibility and the offer terms displayed in the app.

Enter your eligible coupon code at checkout and tap Apply. The discount will be calculated according to the active coupon terms.

Eligible orders may receive 5% cashback under the current promotion. Cashback amount, credit timing and usage conditions depend on the active offer terms.

Log in to your NewnessPlant account and open the Wallet section to view your available balance and supported transactions.

Yes, eligible wallet balance can be used for purchases when the wallet payment option is available at checkout.

Log in to the NewnessPlant app and open My Orders to view your order history, order details and available shipment tracking.

Cancellation requests depend on the processing and dispatch status of your order. Please contact support as early as possible.

Eligible prepaid cancellation amounts may be credited to your NewnessPlant wallet according to the applicable cancellation and refund policy.

Please contact support immediately if you need to change an item. Changes are subject to order processing status and product availability.

Please contact NewnessPlant support with your order number and clear photos of the received plant. Our team will review your request and advise on the applicable resolution.

Contact support with your order number and photos of the received package and items. Eligible missing-item claims will be reviewed.

Live plants are perishable products. Return or replacement eligibility depends on the applicable policy and the circumstances of your claim.

You can contact NewnessPlant through the support options available in the app or on our official website. Please share your order number for faster assistance.

Enter your mobile number and complete OTP verification when prompted to access your NewnessPlant account.

Yes, you can explore plants as a guest. Login may be required when adding products to your cart or placing an order.

Yes, the NewnessPlant app is available for Android and iOS devices.

Check your mobile number, network and SMS availability. Wait briefly and request another OTP. If the problem continues, contact support.