Privacy Policy

NewnessPlant — Your Privacy Matters

Last Updated: 26 October 2026

1. Introduction

Welcome to NewnessPlant.

This Privacy Policy explains how NewnessPlant collects, uses, shares and protects personal information when customers use our Android and iOS applications, website and related services.

Our official website is https://newnessplant.com.

We are committed to handling personal information responsibly and in accordance with applicable Indian data protection and consumer protection laws.

Please read this Privacy Policy to understand our data practices and your available choices.

2. Information We Collect

Depending on how you interact with NewnessPlant, we may collect the following categories of information.

Account Information

• Customer name
• Mobile phone number
• OTP verification and account authentication information
• Customer account identifiers

Order & Delivery Information

• Shipping address, city, state and PIN code
• Products ordered and quantities
• Order amount and payment status
• Order history and cancellation details
• Courier booking, shipment and tracking information
• Delivery and return status

Payment Information

• Selected payment method
• Payment transaction reference
• Payment status
• Refund and wallet transaction information

Online payments may be handled by payment service providers. NewnessPlant does not require customers to provide card PINs or OTPs to its support staff.

App & Device Information

Depending on the app version, device permissions and enabled services, technical information may include:

• Device and operating system information
• App version
• App installation or instance identifiers
• App activity and interaction events
• Crash reports and diagnostic information
• Advertising identifiers where available and permitted

Customer Support Information

We may process messages, complaints, photographs and other information voluntarily provided when customers contact support.

3. How We Use Personal Information

We use personal information for purposes such as:

• Creating and maintaining customer accounts
• OTP verification and secure login
• Processing and managing orders
• Confirming payments and eligible refunds
• Preparing courier shipments
• Delivering products and providing tracking updates
• Managing eligible COD orders
• Operating wallet, coupon and cashback features
• Responding to customer enquiries
• Investigating damaged, missing or incorrect deliveries
• Preventing fraud and unauthorized activity
• Maintaining app security and performance
• Understanding service usage and improving customer experience
• Measuring advertising performance where permitted

We aim to collect and use information relevant to these purposes.

4. OTP Login & Account Security

NewnessPlant uses mobile number verification to support customer authentication.

Customers should keep their mobile devices secure and never share OTP verification codes with unauthorized individuals.

Authentication and account-related information may be processed by our application infrastructure and relevant authentication service providers.

5. Orders, Payments & Wallet

Customer order information is used to process purchases, confirm payment status, calculate applicable charges and manage delivery.