Shipping & Delivery Policy

NewnessPlant — Delivering Nature Across India

Welcome to NewnessPlant! We are committed to providing a convenient, transparent and reliable shopping and delivery experience for our customers.

As we deliver live plants, every order requires careful handling, suitable packaging and coordination with our courier partners.

1. Delivery Coverage

NewnessPlant offers delivery of live plants and eligible gardening products across India.

Delivery availability depends on the customer's PIN code, courier serviceability, product availability and applicable shipping restrictions.

Customers are requested to provide their correct delivery address, PIN code and active mobile number when placing an order.

2. Our Courier Partner — Ekart Logistics

NewnessPlant currently works with Ekart Logistics for shipping eligible customer orders.

Courier selection depends on delivery location, serviceability and shipment requirements.

Where necessary, NewnessPlant may use another available shipping partner to fulfil an order.

3. Order Processing & Dispatch

Once an order is successfully placed, our team begins preparing it for dispatch.

Live plants require special care during handling and packaging. Processing time may vary depending on plant availability, order volume, packaging requirements and courier pickup schedules.

Customers can check their available order status through the NewnessPlant app.

4. Estimated Delivery Time

Orders are generally expected to arrive within approximately 3–5 working days, depending on the delivery location and courier operations.

Actual delivery time may vary due to:

• Remote or less accessible delivery locations
• Courier service disruptions
• Public holidays and weekends
• Weather conditions
• Transportation delays
• Unexpected operational issues

Delivery estimates are indicative and are not guaranteed delivery dates.

5. Shipping & Delivery Charges

Shipping charges are determined according to the products ordered, delivery location and applicable checkout rules.

The final delivery charge is displayed during checkout before the order is confirmed.

Any free-shipping or discounted-shipping offer applies only when specifically available and eligible.

Customers should review the final order amount before completing their purchase.

6. Cash on Delivery (COD)

NewnessPlant offers Cash on Delivery for eligible orders and serviceable locations.

Customers may select COD when it is available during checkout.

COD eligibility may depend on:

• Delivery PIN code
• Courier COD serviceability
• Customer order history
• Previous failed or returned COD deliveries
• Applicable checkout restrictions

NewnessPlant may restrict COD for customers with previous unsuccessful or returned COD orders, in accordance with its applicable policies.

No mandatory 50% advance payment rule is stated for orders above ₹5,000.

7. Online Payment

Customers may choose from the available online payment methods displayed during checkout.

Payments are processed through supported payment service providers.

If a payment is deducted but an order is not confirmed, customers should contact NewnessPlant support with their payment reference and order details, if available.

Customers should avoid making repeated payments without first checking their payment and order status.

8. Packaging of Live Plants

At NewnessPlant, we understand that plants are living products requiring special care.

We use protective packaging methods designed to help secure plants and their root systems during transportation.

Due to their natural characteristics, plants may show minor variations in height, leaf count, appearance or soil moisture.

Customers are encouraged to unpack their plants carefully after receiving them.

9. Order Tracking

Customers can check available shipment updates directly through the NewnessPlant app.

How to track your order:

1. Open the NewnessPlant app.
2. Log in using your registered mobile number.
3. Go to My Orders.
4. Select the relevant order.
5. View the available order status, courier information and tracking details.

Tracking updates depend on information received from the courier partner and may not always appear immediately.

10. Delivery Attempts

Courier delivery personnel may contact customers using the mobile number provided during checkout.

Customers are requested to keep their registered mobile number reachable and provide accurate address information.

If a delivery attempt is unsuccessful, the courier may attempt redelivery or initiate a return according to its operational procedures.

If the tracking status incorrectly shows a failed delivery attempt, customers should contact NewnessPlant support promptly.

11. Return to Origin (RTO)

A shipment may be returned to NewnessPlant if delivery cannot be completed.

Possible reasons include:

• Incorrect or incomplete address
• Invalid or unreachable mobile number
• Customer refusal of delivery
• Repeated unsuccessful delivery attempts
• Courier serviceability or operational issues

NewnessPlant may review failed delivery records and customer order history before approving future COD orders.

Customers who believe a shipment was incorrectly marked as undelivered may request a review through customer support.

12. Damaged Plants During Delivery

If a plant arrives damaged, customers should contact NewnessPlant support promptly after receiving the shipment.

Please provide:

• Order number
• Clear photographs of the damaged plant
• Photographs of the packaging
• Photograph of the courier shipping label
• A brief explanation of the problem

Our support team will review the request according to the applicable replacement and order-related policies.

Submitting a claim does not automatically guarantee a replacement or refund.

13. Wrong or Missing Products

If a customer receives an incorrect plant or discovers that an ordered item is missing, they should contact customer support promptly.

Customers should share their order number, photographs of the received items and packaging, and a description of the issue.

Eligible claims may be resolved through a replacement or another appropriate remedy under the applicable policy.

14. Delayed or Lost Shipments

Occasionally, shipments may be delayed due to courier or transportation issues.

Customers can review available tracking updates through My Orders.

If an order is significantly delayed, missing or incorrectly marked as delivered, customers should contact NewnessPlant support.

Our team will review the available shipping information and coordinate with the courier partner where necessary.

Any applicable refund, replacement or other resolution will be handled according to the relevant policy and applicable law.

15. Address & Contact Information Changes

Customers should ensure that all shipping details are accurate before placing an order.

If an address or mobile number needs correction, customers should contact support as soon as possible.

Changes after dispatch are subject to courier approval and may not be possible.

16. Delivery Confirmation

A shipment may be marked as delivered after the courier confirms successful delivery.

If an order is marked as delivered but the customer has not received it, the customer should promptly contact NewnessPlant support.

We will review available delivery information and raise the matter with the courier partner where appropriate.

17. Customer Responsibilities

To help ensure successful delivery, customers should:

• Provide accurate contact and delivery information.
• Keep their registered mobile number reachable.
• Review their order details before checkout.
• Follow available tracking updates.
• Report damaged, wrong or missing products promptly.
• Contact support if courier delivery information appears incorrect.

18. Customer Support

For shipping, delivery, tracking or order-related assistance, customers can contact NewnessPlant through the support options available in the app or on our official website.

Official Website: https://newnessplant.com

We aim to address customer concerns fairly and improve the delivery experience.

19. Policy Updates

NewnessPlant may update this Shipping & Delivery Policy to reflect changes in courier services, delivery operations or business requirements.

Any changes will be published through the relevant NewnessPlant platform and will apply subject to applicable law.

NewnessPlant — Bringing Nature Closer to You.

Thank you for shopping with NewnessPlant!