Terms & Conditions

NewnessPlant — Online Live Plant Shopping

Last Updated: 26 October 2026

1. Introduction

Welcome to NewnessPlant.

These Terms & Conditions govern the use of the NewnessPlant mobile applications, website and related shopping services.

By accessing or using NewnessPlant, creating an account or placing an order, you agree to these Terms & Conditions, our Privacy Policy and other applicable policies.

If you do not agree with these terms, please discontinue using our services.

Official Website: https://newnessplant.com

2. About NewnessPlant

NewnessPlant is an India-based online plant shopping business offering live plants and eligible gardening products.

Our services include product browsing, online ordering, payment options, order management, customer support and shipment tracking where available.

Our Android and iOS applications are designed to make plant shopping convenient for customers across India.

3. User Accounts & OTP Login

Customers may browse available products without logging in.

To access certain features, including placing orders, customers may be required to log in using their mobile number and OTP verification.

Customers are responsible for providing accurate account information and maintaining the security of their mobile devices and OTPs.

Never share your OTP with an unauthorized person.

NewnessPlant may restrict accounts involved in fraudulent activities, misuse or violations of these terms, subject to applicable law.

4. Product Information

NewnessPlant offers live plants, which are natural and living products.

Product images are intended to represent the plant variety being sold.

Actual plants may naturally vary in height, shape, leaf count, colour, growth stage and overall appearance.

Customers should carefully review product descriptions, prices and available product information before ordering.

We aim to keep product information accurate and correct material errors when identified.

5. Product Pricing & Availability

Product prices are displayed in Indian Rupees (INR).

Prices, discounts and product availability may change from time to time.

The applicable product price, eligible discounts, shipping charges and final payable amount are displayed during checkout.

If an order is affected by a material pricing or availability error, NewnessPlant will contact the customer regarding an appropriate resolution, including any refund legally due.

6. Placing an Order

Customers can select available products, add them to their cart and proceed to checkout.

Before confirming an order, customers should verify:

• Product selection and quantity
• Delivery address and PIN code
• Mobile number
• Payment method
• Applicable discounts
• Final order amount

An order confirmation acknowledges receipt of the order. Fulfilment remains subject to payment verification where applicable, product availability and delivery serviceability.

7. Payment Methods

NewnessPlant supports eligible online payment methods and Cash on Delivery (COD), depending on checkout availability.

Online payments are processed through supported payment service providers.

Customers should check the payment and order status before repeating a transaction if a payment appears unsuccessful.

For payment-related issues, customers may contact support with the relevant transaction information.

8. Cash on Delivery (COD)

Cash on Delivery is available for eligible orders and serviceable delivery locations.

COD availability may depend on the customer's PIN code, courier serviceability and previous order history.

Customers with previous failed, refused or returned COD deliveries may face COD restrictions.

Available payment options will be displayed during checkout.

9. Coupons, Discounts & Promotional Offers

NewnessPlant may provide promotional coupons, special discounts, welcome offers and limited-time promotions.

Promotional benefits are subject to their applicable eligibility criteria, validity periods, usage limits and offer conditions.

Discounts cannot be assumed to apply to every product or order.

The final eligible discount will be displayed during checkout.

NewnessPlant may reject fraudulent or unauthorized promotional use, subject to applicable law.

10. App Welcome Bonus & Cashback

NewnessPlant may offer eligible customers an app welcome bonus, promotional cashback or other wallet-related benefits.

Promotional offers, including any advertised ₹50 welcome bonus, extra 20% discount or 5% cashback, apply only according to the active offer terms.

Eligibility, promotional credit timing, redemption restrictions and usage conditions may vary by offer.

Customers should review the applicable promotion details before placing an order.

11. NewnessPlant Wallet

The NewnessPlant app may provide a wallet feature for eligible refunds, promotional credits and other supported transactions.

Available wallet balance may be used for eligible purchases where wallet payment is supported.

Wallet credits arising from cancelled orders, customer service adjustments or promotions may have different conditions depending on their nature.

Refunds and wallet balances will be handled according to the applicable policy and consumer protection requirements.

Promotional wallet credits are not automatically equivalent to withdrawable cash.

12. Shipping & Delivery

NewnessPlant delivers eligible products to serviceable locations across India.

We currently work with Ekart Logistics for eligible shipments and may use other supported delivery partners where necessary.

Delivery estimates depend on courier operations, destination, product availability and other logistical conditions.

Shipping charges are displayed during checkout.

Please refer to our Shipping & Delivery Policy for additional information.

13. Order Tracking

Customers may check their order history and available shipment information through the NewnessPlant app.

To check an order:

1. Open the NewnessPlant app.
2. Log in to your account.
3. Go to My Orders.
4. Select the relevant order.
5. Review the available order and courier tracking updates.

Courier tracking information may be subject to processing and synchronization delays.

14. Order Cancellation

Customers should contact support as soon as possible if they wish to cancel an order.

Cancellation eligibility depends on the order status, dispatch progress and applicable cancellation policy.

Orders already dispatched may not be eligible for ordinary cancellation, subject to applicable consumer rights.

Where a prepaid order is validly cancelled, the applicable refund will be processed in accordance with our refund policy and applicable law.

15. Refunds & Wallet Credits

Eligible refunds may be processed through the applicable original payment method or another method permitted by law and agreed with the customer.

Where appropriate, a customer may choose an eligible refund to the NewnessPlant wallet.

Wallet credit will not replace a legally required refund method without the customer's valid agreement.

Refund processing times may vary depending on the payment provider, bank and nature of the transaction.

16. Damaged, Wrong or Missing Products

Customers should inspect their shipments promptly after delivery.

If an order contains a damaged plant, incorrect product or missing item, customers should contact NewnessPlant support with their order number and supporting photographs.

NewnessPlant will review the reported issue and provide an appropriate resolution in accordance with its applicable policies and consumer protection law.

A replacement, refund or other remedy will depend on the circumstances and applicable rights.

17. Live Plant Care & Natural Variations

Plants are living products and may respond differently to temperature, watering, sunlight, humidity and environmental conditions.

Minor natural variations in plant appearance do not necessarily indicate a defective product.

Customers should follow suitable plant care instructions after delivery.

This provision does not limit remedies available for damaged, defective, misdescribed or incorrectly supplied products.

18. Failed Delivery & Return to Origin (RTO)

Shipments may be returned if delivery cannot be completed due to incorrect address details, customer unavailability, refusal of delivery or courier-related issues.

NewnessPlant may review unsuccessful delivery records before approving future COD orders.

Customers who believe a courier incorrectly marked a delivery attempt or return may contact support for review.

19. Reviews & Customer Content

Customers may submit genuine product reviews, ratings and feedback through supported features.

Reviews should be relevant, truthful and respectful.

NewnessPlant may moderate spam, abusive material, fraudulent content or unlawful submissions in accordance with applicable law.

20. Intellectual Property

The NewnessPlant name, logo, original website and app content, photographs, designs and other protected materials may be subject to intellectual property rights.

Customers may use the platform for lawful personal shopping purposes.

Unauthorized reproduction or commercial exploitation of protected content is prohibited unless permission or another legal basis applies.

21. Privacy & Data Protection

NewnessPlant processes customer information to provide shopping, account, payment, delivery and support services.

Certain analytics and advertising technologies may be used as described in our Privacy Policy.

Please review our Privacy Policy for details regarding personal information, service providers, tracking technologies and available privacy rights.

22. Service Availability

NewnessPlant aims to maintain reliable website and mobile app services.

Temporary interruptions may occur due to maintenance, technical problems, payment provider outages, courier issues or other operational circumstances.

We will take reasonable steps to address service problems.

23. Fraudulent or Unauthorized Activities

Customers must not use NewnessPlant for unlawful, fraudulent or abusive activities.

This includes unauthorized payment activity, deliberate misuse of promotional offers, false account information and attempts to interfere with platform security.

Appropriate restrictions or action may be taken where justified and legally permitted.

24. Limitation of Liability

Nothing in these Terms & Conditions excludes or restricts rights or remedies that cannot legally be excluded under applicable Indian law.

NewnessPlant is responsible for its obligations to customers as required by applicable law.

Any limitations of liability will apply only to the extent legally permitted.

25. Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Any disputes will be handled in accordance with applicable Indian law, including relevant consumer protection legislation and legally applicable jurisdiction rules.

Nothing in these terms limits a consumer's statutory right to seek remedies before an appropriate consumer authority, commission or court.

26. Changes to Terms & Conditions

NewnessPlant may update these Terms & Conditions to reflect changes in its services, operational requirements or applicable law.

Material changes will be communicated where required.

The latest applicable version will be made available through the relevant NewnessPlant platform.

27. Customer Support

For order enquiries, payment issues, delivery concerns, product complaints or other assistance, customers can contact NewnessPlant through the support options provided in the app or on our official website.

Official Website: https://newnessplant.com

NewnessPlant — Bringing Nature Closer to You.

Thank you for choosing NewnessPlant.