Track Your Order

NewnessPlant — Track Your Plants from Order to Delivery

Thank you for shopping with NewnessPlant!

You can easily check your order status and available courier tracking updates through the NewnessPlant mobile app.

1. How to Track Your Order

Follow these simple steps:

1. Open the NewnessPlant app on your Android or iPhone.
2. Log in using your registered mobile number.
3. Go to My Orders.
4. Select the order you want to track.
5. View your order details and available delivery status.
6. If your order has been shipped, check the available courier name, tracking number (AWB) and shipment updates.

Note: Courier tracking information becomes available after shipment booking and tracking details are received from the courier partner.

2. Understanding Your Order Status

Order Placed

Your order has been successfully submitted to NewnessPlant.

Confirmed

Your order has been accepted for processing.

Processing

Our team is preparing your plants and checking the order details.

Packed

Your plants have been prepared and packed for shipment.

Shipped / Dispatched

Your order has been handed over for shipping or dispatched through the assigned courier.

In Transit

Your shipment is moving through the courier delivery network.

Out for Delivery

The courier is preparing to deliver your package to your address.

Delivered

The courier has reported that your shipment has been successfully delivered.

Delivery Attempt Failed

The courier has reported an unsuccessful delivery attempt.

Returned / RTO

The shipment has been marked for return or returned to the sender.

The exact status names and availability may vary according to the order stage and courier tracking information.

3. Ekart Logistics Tracking

NewnessPlant currently works with Ekart Logistics for eligible shipments.

After an order is booked with Ekart, an AWB or tracking reference may become available.

Customers can check the available Ekart shipment updates through their NewnessPlant order details.

Courier tracking updates depend on information provided by Ekart Logistics.

4. What Is an AWB Number?

AWB stands for Air Waybill.

It is a shipment tracking reference generated by the courier service.

An AWB number helps identify and track a shipment within the courier network.

Your AWB number may appear in your order details once the courier booking is completed.

5. Why Is My Order Not Shipped Yet?

Live plants require careful preparation and protective packaging.

Your order may still be processing because of plant preparation, product availability, packaging requirements or courier pickup schedules.

Please check My Orders for available updates.

If your order remains unshipped longer than expected, contact NewnessPlant support.

6. Why Is Tracking Not Updating?

Courier tracking information may take time to appear or refresh.

Possible reasons include:

• Courier booking is being processed.
• The parcel is awaiting pickup or its first scan.
• The shipment is moving between courier facilities.
• The courier has not yet shared a new tracking event.
• A temporary synchronization delay has occurred.

If tracking remains unchanged for an unusually long period, please contact customer support.

7. My Order Shows Delivered, but I Have Not Received It

If tracking shows Delivered but you have not received your package:

1. Check whether a family member or another authorized recipient accepted the parcel.
2. Verify your delivery address.
3. Check for any courier delivery communication.
4. Contact NewnessPlant support promptly with your order number.

Our team will review the available delivery information and coordinate with the courier partner where appropriate.

8. Courier Shows Delivery Attempt Failed

If the courier reports a failed delivery attempt but no delivery was attempted, please contact NewnessPlant support.

Share your order number, tracking information and a short description of the issue.

We will review the available courier information and raise a delivery-related enquiry where appropriate.

9. My Order Is Delayed

Delivery times depend on destination, courier serviceability and operational conditions.

Unexpected delays may occur due to weather, public holidays, transportation disruptions or courier issues.

Please check the latest available status in My Orders.

If your order is significantly delayed, contact our support team.

10. Can I Change My Delivery Address?

If you need to correct your delivery address, contact support as soon as possible.

Address changes depend on the processing stage and courier approval.

Changes may not be possible once a shipment has been dispatched.

11. Can I Track Multiple Orders?

Yes.

Open My Orders in the NewnessPlant app and select each order separately to view its available status and shipment details.

If multiple shipments are created for an order, tracking information may be provided separately where supported.

12. What If My Shipment Is Returned (RTO)?

A shipment may be returned due to an unsuccessful delivery, address problem, customer refusal or courier-related issue.

If you believe the return was incorrect, please contact support with your order number and tracking details.

Our team will review the available information and advise you about the next steps.

13. What If My Plants Arrive Damaged?

If your plants arrive damaged, please take clear photographs of:

• The damaged plants
• The outer packaging
• The courier shipping label
• The items received

Contact NewnessPlant support promptly with your order number.

Eligible claims will be reviewed according to our replacement and order-related policies.

14. Need Help With Your Order?

Our customer support team can assist with:

• Order status enquiries
• Courier tracking issues
• Delayed shipments
• Incorrect delivery updates
• Missing shipments
• Damaged or incorrect products
• Delivery-related complaints

Please keep your order number ready when contacting support.

Official Website: https://newnessplant.com

NewnessPlant — Bringing Nature Closer to You.

Thank you for choosing NewnessPlant!